Refund policy

Return of Goods

If you are not satisfied with your purchase, you may return the purchased items in their original condition within 30 days of delivery (please include your tracking number). Upon receipt of the goods, the purchase price will be refunded. All returns must be registered via our customer service.

I Have Received a Faulty Item

If you have received a faulty item, please contact our support team immediately with the following information:

  • Your order number
  • Which item is damaged
  • A description of the fault
  • Photographic evidence

If your parcel has been damaged on delivery, please take a photo and send it directly to our customer service team. All claims for damaged parcels must be made within 7 days of the delivery date. We cannot issue a refund, credit note, or replacement without proof of damage reviewed by a member of our support team.

I Have Received the Wrong Item

In the unlikely event that you have received the wrong item, please contact our support team immediately and provide us with the following information:

  • Your order number
  • The name of the item you did not receive
  • The name of the item you did receive
  • A photo of the item you received

Exchanges

Unfortunately, we do not offer exchanges. If you wish to exchange an item, we recommend returning the product to us and placing a new order for the correct product.

Return Shipping Costs

  • Faulty products: If the product is faulty, was damaged in transit, or is otherwise defective, there is no return shipping charge.
  • Change of mind / wrong size / no longer wanted: If you purchased the wrong product, it doesn't fit, or you no longer want it, you are responsible for the actual cost of return shipping and the return receipt.

Return Address

[Return address to be added]

Please don't hesitate to always reach out to our customer support as well: info@lioremode.com

Cancellation Policy

If you wish to cancel your order, you must notify us within 24 hours of placing it, after which we reserve the right to refuse cancellation if your order is already being processed. In this case, kindly wait to receive the order — thank you for your understanding.

Please don't hesitate to always reach out to our customer support as well: info@lioremode.com