Not Satisfied With Your Order?

At Liore Mode, your satisfaction matters to us. If something isn't quite right with your order, here's how to get it sorted quickly.

Questions About Sizing or Fit

If you're unsure about sizing before or after your purchase, simply reach out to our customer service team at info@lioremode.com. In 9 out of 10 cases, we respond within 24 hours.

Not Happy With Your Order?

If you're not satisfied with an item you've received, please email us at info@lioremode.com and include your order number — this helps us locate your order and resolve things as quickly as possible.

Received a Faulty or Damaged Item?

If there's a quality issue with your order, please send us a photo of the item as soon as possible, along with your order number. This allows us to review the issue quickly and get back to you with an appropriate solution — whether that's a replacement, a repair, or a refund.

Exchanges

We currently do not offer direct exchanges. If you'd like a different size or item, please return your original order and place a new one for the item you'd prefer.

Return Shipping Costs

If you're returning an item because it doesn't fit, you've changed your mind, or you simply no longer want it, return shipping costs are your responsibility. If the item is faulty, damaged, or you received the wrong item, there is no charge for return shipping — see the "Received a Faulty or Damaged Item?" section above.

Right of Withdrawal

As a consumer, you have a statutory right of withdrawal. You may withdraw from your purchase within 30 days, without giving any reason, starting from the day you (or a third party you've nominated, other than the carrier) take physical possession of your order.

Please note that this right of withdrawal only takes effect once your package has actually been delivered and your tracking status shows as "Delivered" — it does not apply while your order is still in transit, as you cannot yet be considered to be in possession of the goods.

To exercise your right of withdrawal, please notify us by emailing info@lioremode.com with your order number and a clear statement that you wish to withdraw from your purchase, before the 30-day period expires. Once you have notified us, you must return the goods to us without undue delay. Please note that, as set out above, you are responsible for the direct cost of returning the goods, unless the item is faulty, damaged, or incorrect.

Upon a valid withdrawal, we will refund all payments received from you for the returned item(s), using the same payment method you used for the original transaction, without undue delay.